As of Saturday April 17, 2021 we will remain open as an essential service, and strengthen our pre-established health protocols.
To view our full Covid-19 protocol and review our checklist, please click here.
Patients are required to provide minimum 24 hour notice when cancelling an appointment. Failure to do so will result in a 100% cancellation fee, due to the possibility that other patients may have been turned away for the time slot that was originally booked.
Payment for the missed session will be required before the patient will be allowed to book their next appointment. Unless the cancellation fee is paid within 24 hours of the cancelled appointment, patients will no longer be eligible for bookings and previously scheduled appointments will be cancelled.
Should a patient miss a second appointment without providing prior notice, all future bookings will be declined.
Promptness for appointment time is required. In the event of lateness, duration of the therapy session may be cut short. Fees will be maintained as per the fee schedule.
Respect and Social Responsibility Policy
We appreciate each and every patient visiting our clinic. We expect the same respect to be extended from patient to our staff.
Any verbal or physical abuse toward our therapists and reception will not be tolerated. Should a patient disrespect our staff, all current and future appointments will be cancelled. In addition, all future bookings will be declined.
1.Collection and Retention
In compliance with the requirements of each respective college, Fairview Physiotherapy and Rehab Centre collects personal information from patients in order to provide safe and effective treatment. Collection of this personal information is required by law (Standards of Practice, Communication/Public Health Standard #6), therefore in the event of patient's refusal to provide complete and accurate personal information, we must decline providing treatment.
All personal information will be held in confidence in accordance with the PHIPA (Personal Health Information Protection Act). Patient information will be kept for 7 years by law, and will be securely disposed of 7 years after the last appointment.
2.Use and Disclosure
All patient information (verbal and written) is confidential and will be protected, except where disclosure is required by law or an order of the court. Written authorization will be obtained prior to all communication concerning the patient's records. Other than those legal requirements, there may be the cases where we are required to disclose patient information as follows:
Disclosing treatment details to insurance companies for the purpose of verifying therapy benefit claims made by patients;
Conferring with other regulated health care professionals regarding a client’s care; and
Complying with requests from representatives of respective therapy colleges, who may view client files as part of their quality assurance program.